Create and manage digital job cards for service requests — with full lifecycle tracking from open to close.

Allocate service tasks to technicians based on availability, location, and skillset.

Give technicians mobile tools for job acceptance, service documentation, parts logging, and completion reporting from any location.

Track repair progress from intake through diagnosis, repair, quality check, and handover — with full status visibility for service managers.

Capture spare parts requirements at the job level, linked to inventory and parts ordering workflows.

Track service timelines against agreed SLAs — with breach alerts and escalation workflows for open jobs approaching or exceeding limits.

Plan and schedule technician visits and service appointments across territories and service centre capacity.

Monitor open jobs, resolution timelines, technician productivity, and service performance across the network in one view.

Capture and store inspection reports, repair notes, images, and service records — linked to job cards and customer asset histories.