A mobile-first digital service platform built exclusively for authorised mechanics — enabling doorstep service management, OTP-secured job execution, integrated parts and labour workflows, and in-app training across a nationwide workshop network.
Digital job cards, estimates, invoices, and service history in one app
Location-based doorstep service request and mechanic dispatch
Multilingual, AI-assisted platform for mechanics across every regionOverview
Overview
A leading commercial vehicle manufacturer with one of India's largest authorised workshop and mechanic networks — spanning thousands of service touchpoints across every state and region.
The organisation manages a complex service ecosystem where mechanics, workshops, customers, and parts distributors interact daily across hundreds of thousands of service events.
Context
The problem wasn't service capacity. It was visibility and control.
Doorstep service requests were handled through phone calls and third-party channels with no central tracking. Mechanics had no standard tools for job creation, invoicing, or parts management. Service history was scattered, making diagnostics and repeat service difficult to manage.
There was no secure mechanism to validate when jobs started or closed. Training materials were fragmented with no standardised process for upskilling mechanics across regions. Performance reporting on jobs, leads, and mechanic activity was minimal or non-existent.
The manufacturer needed a single digital platform that could bring every mechanic in the network onto one system — regardless of language, location, or technical literacy.
Our Solution
The platform was built from a single line of intent: give every mechanic the tools of a professional service operation, in their own language, on their phone.
We designed and built a mobile-first service platform built exclusively for authorised mechanics in the network — digitising every step of the service workflow from job creation to closure, with AI embedded for smarter routing, lead generation, and performance insights.
Key capabilities:
Location-based doorstep service request matching — customers find nearby mechanics, mechanics accept requests digitally
Digital job card creation with estimates, invoices, parts, and labour — fully replacing paper-based processes
OTP-secured job start and closure — ensuring accountability at every service touchpoint
Complete vehicle service history accessible in-app — enabling better diagnostics and repeat service
Integrated sales and engine lead generation workflows built into the mechanic's daily flow
AI-powered smart search for parts identification and compatibility
Conversational AI assistant for guided troubleshooting and job support
In-app training videos and Guru Stories for continuous mechanic upskilling
Job, lead, and performance dashboards giving managers real-time network visibility
Multilingual interface enabling adoption across every region of India
Seamless CRM integration — mechanic profiles auto-synced, data flowing both ways
Outcome
India's largest commercial vehicle network had millions of service interactions happening offline. We changed that.
The platform transformed an offline, fragmented service network into a structured digital operation.
Mechanics across India now manage their entire workflow digitally — from accepting a doorstep request to closing an OTP-verified job card with invoice. Service history is captured at every touchpoint. Training is accessible in-app. Performance is visible in real time.
The numbers reflect the scale of adoption. 5.7 million job cards are processed annually through the platform. Annual service revenue stands at US$ 14.7 million. Parts and vehicle revenue attributed to the platform reaches US$ 20.4 million — a combined US$ 35.1 million running through a system that didn't exist before.
